Delivery & Returns

SHIPPING OPTIONS - UK

3-5 Working Days:

0-1.99kg Royal Mail £2.99

2kg-30kg tracked courier service £4.99

30kg+ Every other 30kg parcel thereafter £4.99

Where in the UK can you deliver to?

We’ll deliver to your home or work address, whatever’s easiest for you. However, we don't currently deliver to the most hard-to-reach areas or addresses outside the UK. We're very sorry but we are unable to deliver to the following areas:

AB55-56, BT1-99, DD8-9, 11, GY1-99, HS1-99, IM1-99, IV1-99, JE1-99, KA27-28, KW1, 14-17, PA20-80, PH20, 22, 32, 36-44, PO30-41, TR21-25, ZE1-99, BFPO, Channel Islands, Isle of Wight, Isle of Man.

 

SHIPPING OPTIONS - EU ZONE

3-5 Working Days

All Orders - tracked courier service - £6.99

 

RETURNS

All items are thoroughly inspected and carefully packed. We hope they're just the ticket. If you wish to return a product to us for any reason please do so within 30 days of the despatch date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact.

How do I return my item?

The easiest way for you to return your item is to follow these steps:

1) Pack everything up securely. Please include the despatch note you received with your order, stating the reason for your return.

2) Post back to us at the address below. We recommend you obtain proof of postage. This is available free of charge at the Post Office.

Jumbo Pet Food (Returns)
Unit 7, Maple Park
Low Fields Avenue
Leeds
LS12 6HH

How long does it take to get a refund?

As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate. This refund is subject to standard bank clearing times and depending on the payment method can take up to 7 working days.

Need more help?

Give us a call on 0113 270 4844 or email us at help@jumbopetfood.co.uk, we’d love to hear from you.